This paper is an exam that addresses the problems that are faced by many restaurant owners and management. Many restaurants are need of offering good services to their customers. Due to this case they are in constant need of improving their systems and the way they conduct their business. This paper is an exam with three problems that shows the evidence of the problems faced by restaurant managements. In the first problem, Steve smith wants a system that will be used to make his customers happy. In the second problem, the management needs better data collection methods for finding out the feedback of the customers and in the last problem, the management wants a system that records the pizza orders.
Many restaurants are need of offering good services to their customers. The reasons why they need to offer good services it that there is a lot of competition from other restaurants and they also need to enhance the company image in order to have customer loyalty. Due to this case they are in constant need of improving their systems and the way they conduct their business. This is evident in the three problems in this exam. In the first problem, Steve smith wants a system that will be used to make his customers happy. In the second problem, the management needs better data collection methods for finding out the feedback of the customers and in the last problem, the management wants a system that records the pizza orders.
Steve Smith who is a restaurant owner wants to modernize his restaurant by adapting it more closely to the preferences of his repeat customers. He wants to keep track of his customers’ likes and dislikes such as where they like to sit, what they like to eat and when they normally arrive at the restaurant and to increase the business. Since he believes that in this way he can better serve his customers, Steve wants a system to help him keep track of his customers.
There is no system that keeps track of the repeat customers’ likes and dislikes in the restaurant.
The restaurant does not adapt to the preferences of the repeat customers.
The restaurant’s system is a traditional one and outdated
Provide a system that will help in making the customers happy.
Modernize the restaurant by adapting it more closely to the preferences of the repeat customers.
Provide a system that keeps track of the customers’ likes and dislikes.
Provide better services to the customers.
Increase the restaurant business.
A system that is secure.
An easy to use system for all the staff.
Development costs must not exceed $10,000.
There are certainly more preferences that can be kept track of.
The system must be ready for use by the end of the month.
The system is for repeat customers.
Methods of Data Collection
Different people have their own different ways of analysing data and information this is because what is data to one person may be information to the other and what is information to the other person it could be data. Hence, for a comprehensive data real facts need to be there and this can only be done by carrying out research and then coming up with the relevant recommendations (Russell & Taylor, 2006).
Given that either of the fact-finding techniques can be used to get the required findings, a joint application of the methods is needed. These methods include: Sampling of the existing documentation which is a method of data collection that involves any procedure that uses a small number of items or a portion of a population to make a conclusion regarding the whole population. It is a subsequent from the large populations. The person researching simply records what is being observed this method is advantageous because it records the behavior without relying on the reports from the respondents. Data is collected without the respondents directly participating. The other method is interviews which is a structured discussion that assumes that the individual or individual are more willing to share their ideas as they hear the ideas of others. Data is then analyzed from their responses (Zikmund, 2003, pp.70- 75).
The other method is database which is method that is used in collecting and analyzing data. Before data is, tabulated, meaningful categories and data symbols have to first be established for groups of responses. A process called coding does this. The answers are collected then put in the computer for processing. The other one is investigation and this is a research technique in which information is gathered from a representative sample by use of different methods, which include use of questionnaires, interviews, observation and sampling. A questionnaire is a method of collecting data whereby questions are listed then distributed to the targeted population for answering. The researcher then collects them back for the purpose of analyzing the data. Prototyping is method of analyzing data involves making a copy of something, which looks like the original (Zikmund, 2003,pp.70-75).
All these methods named above are ways of determining the information system requirements for people. However to achieve the best results a joint research is the most appropriate since it involves the use of each of the ways of conducting research. Before any research is conducted several factors have to be considered like: the target group. How the sampling units will be selected.
Perfect Pizza Customer Records
A context-level data flow diagram for Perfect Pizza
The process name of this context-level data flow diagram is Customer order system. The entities that have been used are: Customer, Management and Cook.
Adapted from (Whitten, 2001)
When regular customers call Perfect Pizza on the phone, they are asked their phone number. When the number is typed into a computer, the name, address, and last order date is automatically brought up on the screen. Once the order is taken, the total, including tax and delivery, is calculated. Then the order is given to the cook. A receipt is printed. Occasionally, special offers (coupons) are printed so the customer can get a discount. Drivers who make deliveries give customers a copy of the receipt and a coupon (if any). Weekly totals are kept for comparison with last year’s performance.
In the Find and display customer record. Input is the customer number and the customer record. When the customer puts the customer number the customer record is then displayed which includes the customer number. In the Take customer order, When the customer record is displayed an order is then received and the output is the total amount due for the order. In the Send order to cook, the cook makes the cook order when a receipt is produced.
2. Logical data flow diagram for Perfect Pizza
In the logical data flow diagram for the perfect pizza, the process names are the Find and display customer record, Take customer order, Send order to cook, Print customer receipt, Deliver customer order and the Print weekly totals. The Data stores are Customer master, Product file, Coupons and Sale history. The entities used are the Customer, Management and the Cook
In the Find and display customer record. Input is the customer number and the customer record. When the customer puts the customer number the customer record is then displayed which includes the customer number. In the Take customer order, When the customer record is displayed an order is then received and the output is the total amount due for the order. In the Send order to cook, the cook makes the cook order when a receipt is produced. In the Print customer receipt, when the deliveries are given the receipt is then produced. The Input is the customer order and the customer master record and the Output is the customer receipt. In the Deliver customer order, the Input is the customer receipt and coupons and the output is the delivered receipt to the customer. In the Print weekly totals, Input is the customer order and the previous year’s customer order summary and the output is the weekly performance figures.
Adapted from (Hoffer et al, 2005)
This diagram is adapted from the (Chinese restaurant).
In conclusion since many restaurants are in need of offering good services to their customers. The managements of the restaurants are in the process of developing systems that can make this possible. These systems can enhance the company image in order to have customer loyalty. In the exam paper, the three restaurant cases are evidence that they are in need of system upgrade and therefore the development of great systems. The background information concerning the place to be carried out research, the age of the target group, the education level, the total number of the whole population, their occupation and their likes and dislikes. By doing this then the information, requirements will be met (Zikmund, 2003).
Chinese restaurant. Retrieved October 21st, 2008, from www.thekjs.essex.sch.uk/yates/data_flow_diagram_(dfd).htm
Hoffer, J.A., George, J.F. and Valacich (2005) 4th ed. Modern Systems Analysis and Design, Benjamin/Cummings, Massachusetts.
Russell, R. & Taylor, B. (2006). Operations Management: Quality and Competitive in a global environment. Fifth Edition. Hoboken, New Jersey: John Wiley & Sons
Whitten, J.L., Bentley, L.D. and Dittman, K.C. (2001) 5th ed. Systems Analysis and Design Methods, Irwin/McGraw-HilI, New York, NY. Chapters 8
Zikmund, W. G. (Ed.). (2003). Business Research Methods. Seventh Edition. South Western: Thomson