Michael Works alongside their direct reports and

Michael Ortiz Group Project Job Description

 

Position           Fulfillment
Center Area Manager                    Date: January 28, 2018

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Reports To      Information
Systems Manager                        Evaluator: Michael Ortiz

Department      Fulfillment
Center Management                      Grade: Area Manager Jr.

Division          Information Systems

 

Main Purpose: To manage and develop associates, drive
process change at fulfillment centers, and run daily operations.  

 

Primary Responsibilities:

 

Maintains
compliance and consistency actions when needed. Improves ad develops performance
goals and objectives in order to achieve standards. Ensures the accuracy and
quality of fulfillment orders and shipping. Adheres to all safety programs and
complies with OSHA to ensure a safe work environment. Makes sure that
established procedures are followed for security and product loss prevention.
Creates, manages and supports recognition and communication programs. Establishes
and maintains quality control standards.

 

Drives business success by doing the right thing for
employees, customers and communities they serve. Works alongside their direct
reports and runs business by managing day to day operations, contributing to
financial success, building and leading great teams, and creates a unique
consumer experience by driving customer centric events and promotions. Leads and develops
a team of 3-4 associates by embodying Amazon
principles. Communicates policies to associates and act as the primary
information source for the teams. Creates
efficient weekly labor schedule considering event hours, sales volume requirements
and merchandising needs.

 

Continuously
improves processes and procedures. Performs
day-to-day operations, including opening and closing functions, setting up
promotions, interacting with customers and fulfilling orders. Handles all
administrative aspects of the business: managing inventory technology
updates and asset management. Develops new ways to create memorable customer
experiences by developing creative event promotions that enables the business
to meet and exceed the business plan. Ensures positive customer experience by
executing high quality, engaging events.

 

Partners
with product, business and marketing teams to incorporate customer feedback
into marketing plan and product roadmap. Proactively reviews customer feedback,
root causes concerns and develops a plan to mitigate the issues. Measures
customer experience, performance, concessions, provides feedback, and holds
team accountable for their performance. Demonstrates model behavior as Amazon
brand ambassador and is a consumer evangelist. Troubleshoots on-site, ensuring
all inventory is accounted for, working properly and replacing any
malfunctioning products as necessary.  

 

Education and
Experience

 

Basic Qualifications:
A completed Bachelor’s Degree is required
Willingness to work weekends and/or overnight shifts
Willingness to work overtime both in peak season and as
needed
Willingness to relocate if needed

 

Preferred
Education and Experience

 

Preferred Qualifications:
Degree in Engineering, Operations, Supply Chain,
General Management or a related field is a plus
Ability to thrive in an ambiguous environment
Adept at analytical work and the ability to motivate
others in a deadline-driving environment
Basic understanding of lean and Six Sigma or
willingness to be trained
Strong interpersonal and communication skills
Proven track record of taking ownership and driving
results
The ability to drive deep into data and provide thought
provoking, workable business solutions

 

Other:

Experience
working with word processing, spreadsheet, database, e-mail, and
presentation software. 
Ability
to work independently.
Results-oriented and self-motivated.
Logistical Military experience preferred